Refund Policy

1. General Policy

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At Gamesnchips.com, we strive to provide high-quality products and excellent customer service.

Due to the nature of our products and the personalized shipping arrangements made via WhatsApp,

our refund policy is handled on a case-by-case basis.

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2. Contact Us for Refund Requests

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If you are not satisfied with your purchase and wish to request a refund,

please contact us via WhatsApp at +65 93800 196.

We will discuss your specific situation and determine the appropriate course of action.

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3. Eligibility for Refunds

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Refunds may be considered under the following conditions.
Please contact us via WhatsApp to initiate any request:

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• Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us via WhatsApp within 48 hours of delivery with photographic evidence.

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• Incorrect Products: If you receive a product different from what you ordered, please contact us via WhatsApp within 48 hours of delivery.

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• Other Circumstances: Refunds for reasons other than damaged, defective, or incorrect products are granted solely at our discretion and handled on a case-by-case basis via WhatsApp discussion.

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4. Non-Refundable Items

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Certain items may not be eligible for refunds, including:

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• Items that have been used or damaged by the customer.

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• Items returned without prior contact and agreement via WhatsApp.

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• Customized or personalized items.

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• Refunds are generally not provided for 'change of mind' purchases.

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5. Refund Process

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If you contact us regarding a potential refund via WhatsApp:

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• We will review your request and photographic evidence (if applicable).

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• We may ask clarifying questions or request the item be returned for inspection. Details regarding return delivery (if necessary) will be discussed.

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• Once a decision is made, we will inform you via WhatsApp.

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• If a refund is approved, it will typically be processed within 5 business days via the original payment method, unless otherwise agreed.

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6. Delivery Costs

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Original delivery costs are non-refundable.

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• If a return is approved due to our error (damaged, defective, or incorrect product), we will discuss arrangements for return delivery via WhatsApp.

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• For returns due to other reasons (if approved at our discretion), the customer is typically responsible for return delivery costs.​

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7. Changes to This Refund Policy

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We may update this Refund Policy from time to time. We will post the updated policy on our website.

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8. Contact Us

For any refund-related questions, please contact us via WhatsApp at +65 93800 196.