Refund Policy

1. General Policy

At Gamesnchips.com, we strive to provide high-quality products and excellent customer service.

Due to the nature of our products and the personalized shipping arrangements made via WhatsApp, our refund policy is handled on a case-by-case basis.

2. Contact Us for Refund Requests

If you are not satisfied with your purchase and wish to request a refund,

please contact us via WhatsApp at +65 93800 196.

We will discuss your specific situation and determine the appropriate course of action.

3. Eligibility for Refunds

Refunds may be considered under the following conditions.
Please contact us via WhatsApp to initiate any request:

Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us via WhatsApp within 48 hours of delivery with photographic evidence.

Incorrect Products

If you receive a product different from what you ordered, please contact us via WhatsApp within 48 hours of delivery.

Other Circumstances

Refunds for reasons other than damaged, defective, or incorrect products are granted solely at our discretion and handled on a case-by-case basis via WhatsApp discussion.

4. Non-Refundable Items

Certain items may not be eligible for refunds, including:

Items that have been used or damaged by the customer.

Items returned without prior contact and agreement via WhatsApp.

Customized or personalized items.

Refunds are generally not provided for 'change of mind' purchases.

5. Refund Process

If you contact us regarding a potential refund via WhatsApp:

We will review your request and photographic evidence ( if applicable ).

We may ask clarifying questions or request the item be returned for inspection. Details regarding return delivery ( if necessary ) will be discussed.

Once a decision is made, we will inform you via WhatsApp.

If a refund is approved, it will typically be processed within 5 business days via the original payment method, unless otherwise agreed.

6. Delivery Costs

Original delivery costs are non-refundable.

If a return is approved due to our error ( damaged, defective, or incorrect product ), we will discuss arrangements for return delivery via WhatsApp.

For returns due to other reasons ( if approved at our discretion ), the customer is typically responsible for return delivery costs.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time. We will post the updated policy on our website.

8. Contact Us

For any refund-related questions, please contact us via WhatsApp at +65 93800 196.